Telerehabilitation.

A virtual physiotherapy appointment – what we call ‘Telehrehab’ – is great when you can’t make it to the clinic for an in-person session. Telerehab empowers you to still have a 1-on-1 session with your physiotherapist without leaving your home or office.

How it works Book Now

Telerehab has many of the same benefits as a face-to-face physiotherapy session. You will work directly with your physio to discuss, assess, and diagnose problems just as if you were in the clinic. Your physiotherapist will help you to manage your condition and provide activities to alleviate symptoms.

How does Telerehab help?

Both physiotherapy assessments and follow-up sessions can be done via Telerehab.

During a virtual physiotherapy session, our therapists will:

Assess and diagnose your problem
Listen to your concerns, while giving you full attention and reassurance
Explain how to manage your pain/condition
Outline what activities will alleviate your symptoms, as well as those that may exacerbate your pain/injury
Provide education and self-management techniques
Develop a home exercise program
Advise on an appropriate follow-up schedule
Recommend necessary equipment – braces, tape, orthotics, etc. – if needed

Direct you to other services, when appropriate

How can I benefit from Telerehab?

Conditions that may benefit from virtual physiotherapy include:

Muscle strains
Joint sprains
Back/neck/shoulder pain
Tendonitis
TMJ (jaw) pain
Osteoporosis
Osteoarthritis
Scoliosis
Postural dysfunctions

1. Schedule your appointment

Phone 604-474-1767 or email info@movesyou.ca

2. Fill out the intake forms

Intake forms will be emailed to you as soon as you book your appointment (returning clients skip this step).

3. Log in to your account

Log in a few minutes before your scheduled appointment so that you are ready. Your physiotherapist will send you an invitation to join the call at your scheduled appointment time.

Tips to optimize your appointment:

Set up your device so you are hands-free, as you will likely need to move about during your appointment
Have enough space to move around but still be in view of the camera on your device
Headphones with a mic can improve sound quality, but are not required

What you need:

An internet connection
A computer, tablet or smartphone with a camera, speakers and mic

Why choose Telerehab over in-person appointments?

Telerehab is great when you can’t attend an appointment at the clinic.

Virtual appointments are useful for those with:

• limited mobility or transportation options

• restrictive work hours/schedule

• young children at home

• extended travel/time away from home

• rural settings with no clinic nearby

• poor weather conditions

• illness/self-isolation/quarantine

Telerehab FAQS.

Does my insurance cover Telerehab physiotherapy services?

As of March 2020, Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross (ie RCMP and DVA/Veterans), Pacific Blue Cross cover part, or all, of the cost of Telehealth appointments. ICBC and Worksafe cover Telerehab on a case by case basis. For extended health plans, the specific amount of coverage you are entitled to will be outlined in your benefits package. We advise clients to check with your insurance provider directly, as the list is continually expanding.

Can you bill my insurance provider directly?

YES! We direct bill to Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross (RCMP and DVA/Veterans) and Pacific Blue Cross. We also direct bill ICBC and WorkSafe BC on approved claims and are happy to check into that approval for you. As more insurers take on Telerehab, we will be happy to bill them too.

When is this service available?

Physiotherapists are available Monday to Saturday from 9am – 5pm. Book in whenever is convenient for you!

Who can access telerehab?

We can provide Telerehab services and submit direct billing to extended health plans for anyone located in British Columbia. Due to licensing rules if you are contacting us from a different province, we recommend you to look for a Telerehab provider within your same province.