We at Moves You Physiotherapy are delighted to inform you that we will be open for “In-person” visits as of May 19, 2020. You must be aware that we are all returning to a “new normal”. In consultation with our Provincial Health authority, college guidelines and WSBC, we have implemented the following in our clinic. These are designed to keep you and our staff safe while you access our services.
Are you experiencing cold, flu or COVID-19-like symptoms, even mild ones? Symptoms include: fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite. If so please cancel your in person visit.
Use of a MASK is mandatory for ‘in-person’ appointments.
Booking Appointments:
In order to meet our commitment to patient safety, we have changed our booking procedures to include pre-screening questions. Clinic staff will collect screening information at time of booking and again in person at the time of appointment.
Physical distancing:
We will be maintaining this by reducing the number of staff and patients in the clinic at a given time, by staggering our appointments. We request your companions to wait for you in the car and we can inform them when you are ready to leave. Exceptions will be made for companions who are providing physical assistance to our patients.
Reception area:
We have installed plexiglass sneeze guards to ensure the safety of our admin staff. We will be accepting payments only by credit or debit cards at this time. We encourage you to make your appointments online or by phone, to minimize traffic at the front desk. There is also an option to keep a credit card on file in your account, where you will be charged only at the time of your appointment.
PPE:
You are required to wear a mask for the duration of your visit and to sanitize your hands on entering the clinic. You will see that all our admin staff and therapists will also be wearing the prescribed PPE. Our clinic attire will be laundered in the clinic to prevent cross-contamination.
Sanitization:
We have implemented strict sanitization protocols for all areas in the clinic. High-touch areas will be sanitized every 2 hours. The bed, chair, pillow and bolster in each room will be sanitized between every patient’s visit. All equipment that comes into contact with a patient’s body will be sanitized between each use. Our curtains will be steam-cleaned every night
Cancellation:
We will still have our 24 hour cancellation policy in place with leniency toward illness related circumstances. We will not charge anyone for a missed appointment who suddenly comes down with symptoms of an illness or a member of the family that requires immediate attention.
Telerehab:
Any of our patients who do not feel comfortable coming into the clinic, have the option to continue their treatment via video sessions with our therapists. If you have travelled in the last 14 days or come into contact with a potentially infected person or are feeling unwell yourself, we request you to make use of the telerehab option instead.
WSBC COVID-19 safety plan:
We have put together a WSBC COVID-19 safety plan as mandated. In addition to that we have a Pandemic preparedness plan on location. We have used these documents to help train our staff on the policies being followed in our clinic during this time of crisis. Both documents are also available at our location.
Looking forward to seeing all of you again, where we can renew your function and restore your lives!
Yours in health
The Team @ Moves You Physiotherapy
